Introduction
Yalla Tasker (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data in accordance with UAE law, including the Federal Decree-Law No. 45 of 2021 (PDPL). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile app, website, and related services.
1. Information We Collect
For Clients
- Full name, email, phone number
- Emirates ID or passport (if required)
- Payment details (via secure third-party providers)
- Location data for service matching
- Communication history
For Taskers
- Full name, email, phone number
- Emirates ID, visa, trade license, or work permit
- Bank account/IBAN for payments
- Profile info (skills, qualifications, reviews)
- Geolocation data while logged in
Automatically Collected
- Device type, OS, IP address
- Usage patterns, cookies, analytics data
2. Purpose of Processing
- Create and manage accounts
- Connect Clients and Taskers
- Verify identity and compliance
- Process payments and manage transactions
- Provide support and resolve disputes
- Improve performance, personalization, security
- Comply with UAE laws
3. Legal Basis
- Consent (e.g., for marketing)
- Contractual necessity
- Legitimate interests (fraud prevention, analytics)
- Legal obligations
4. Data Sharing & Disclosure
- With Clients/Taskers to enable transactions
- Payment providers, banks
- Third-party IT/analytics services
- Government/regulators when required
We do not sell or rent personal data.
5. Data Storage & Transfers
- Stored mainly within UAE
- Cross-border transfers follow PDPL safeguards
- Encryption, access controls, secure servers used
- Users notified of breaches as per PDPL
6. Data Retention
Data retained as long as necessary for account activity, compliance, disputes, or fraud prevention (typically max 6 years). Deleted or anonymized after expiry.
7. Your Rights
- Access and copy data
- Correct or update data
- Request deletion
- Restrict or object processing
- Withdraw consent
- Complain to UAE Data Office
Contact: privacy@yallatasker.com
8. Cookies & Tracking
We use cookies for better user experience, analytics, and personalization. You can disable cookies in browser settings, but some features may not work.
9. Marketing
We may send promotional content with your consent. You can opt-out anytime. Services are not denied for declining marketing consent.
10. Children’s Privacy
We do not knowingly collect data from children under 18. If discovered, it will be deleted. Parents should notify us if a child’s data is shared.
11. Security Measures
- Encryption in transit and at rest
- Multi-factor authentication
- Security audits, penetration tests
- Industry standards (e.g., ISO 27001)
12. Community Responsibility
Privacy is shared. Users should respect others’ privacy, avoid misusing data, and report suspicious activity.
13. Dispute Resolution & Law
Disputes are governed by UAE law, under the jurisdiction of Dubai courts.
14. Changes
We may update this Privacy Policy periodically. Users will be notified via email or app notifications.
Contact Us
Data Protection Officer (DPO): privacy@yallatasker.com